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Our Shipping Policy

Thursday, 19 July 2018  |  Scott

Please note: We will always try and dispatch your order the same day. However, for reasons beyond our control (e.g. exceptionally busy periods) this may not always be possible. We ask for your patience during these times and you can be assured your order will be dispatched at the next available opportunity. 

Please read the following terms and if there is anything you may be unsure of do not hesitate to contact us. 

1.0 SHIPPING

Zodiac have partnered up with two of the leading courier services in the UK with Palletways and DPD. Doing so allows us to offer more flexible delivery options and a more efficient service, meaning we can supply in full, and on time to all of our key accounts.

1.1 Deliveries to the UK Mainland (Standard):
1.1.2 Online Orders Only:

  • Orders over £175 include FREE delivery
  • Orders between £35 and £174.99 will incur a £4.95 delivery charge (except "Pallet Surcharge")
  • Orders below £35 will incur a £6.95 delivery charge

1.1.3 All Orders (including Online/Telephone/Email/Fax): 

  • Same Day Dispatch on all orders placed before 4.00pm
  • Products marked 'Pallet Surcharge' will incur an additional surcharge of £10 for orders below £175
  • Orders not placed on the website will still be subject to a £10 carriage charge if below £175
  • AM & "pre-10.30am" options are available at additional cost
  • Saturday delivery: please contact the sales office for price options

1.2 Northern Ireland, Channel Islands and Eire

  • Orders over £300 include FREE delivery
  • Orders below £300 will incur a £30 carriage charge
  • Same Day Dispatch on all orders placed before 4.00pm
  • There are no timed options available

1.3 Isle of Man/Scottish Highlands & Islands

  • Orders over £250 include FREE delivery
  • Orders below £250 will incur a £25 carriage charge
  • Same Day Dispatch on all orders placed before 4.00pm
  • There are no timed options available

* We will always try and dispatch your order the same day. However, for reasons beyond our control (e.g. exceptionally busy periods) this may not      always be possible. You will be kept updated and informed throughout and your order will be shipped at the next available opportunity. 

2.0 DELIVERY LEAD TIMES

At Zodiac, we understand the importance of our customers receiving their order(s) promptly. That is why we offer Same Day Dispatch which promises to ship all orders placed before 4pm* the same day, ready to deliver orders the very next working day. Unfortunately, some exceptions apply and the following areas may take 2-3 days:

  • Northern Ireland
  • Channel Isles
  • Eire
  • Isles of Man
  • Scottish Highlands & Islands
  • Post codes include: IM, AB36-38, AB55-56, FK17-21, IV1-56, IV63, KA27-28, KW1-17, PA20-49, PA60-78, PH19-26, PH30-44, PH49-50, HS1-9,  ZE1-3

For further information, please call a member of our sales team on 0121 415 2540

Need some help? Call Us: 0121 415 2540
 
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