SHIPPING & RETURNS POLICY (AS OF MAY 2016)
Please note: We will always try and dispatch your order the same day. However, for reasons beyond our control (e.g. exceptionally busy periods) this may not always be possible. We ask for your patience during these times and you can be assured your order will be dispatched at the next available opportunity.
Please read the following terms and if there is anything you may be unsure of do not hesitate to contact us.
Zodiac have partnered up with two of the leading courier services in the UK with Palletways and DPD. Doing so allows us to offer more flexible delivery options and a more efficient service, meaning we can supply in full, and on time to all of our key accounts.
1.1 Deliveries to the UK Mainland (Standard):
1.1.3 All Orders (including Online/Telephone/Email/Fax):
1.2 Northern Ireland, Channel Islands and Eire
1.3 Isle of Man/Scottish Highlands & Islands
* We will always try and dispatch your order the same day. However, for reasons beyond our control (e.g. exceptionally busy periods) this may not always be possible. You will be kept updated and informed throughout and your order will be shipped at the next available opportunity.
*If your whole consignment is not received within 14 days please notify our queries department immediately by emailing firstname.lastname@example.org so we can follow it up with our carriers. Queries sent later than 14 days may be rejected.
2.0 DELIVERY LEAD TIMES
At Zodiac, we understand the importance of our customers receiving their order(s) promptly. That is why we offer Same Day Dispatch which promises to ship all orders placed before 4pm* the same day, ready to deliver orders the very next working day. Unfortunately, some exceptions apply and the following areas may take 2-3 days:
For further information, please call a member of our sales team on 0121 415 2540
It’s never fun when your product develops a fault, so Zodiac (the Company) will endeavour to make your after-service process as simple and as pain-free as possible. Please familiarise yourself with our ‘Returns Policy’ prior to making your purchase:
Please note that credit notes and replacements can only be accepted if the goods have been sent directly from ourselves at Zodiac. Once goods have been delivered from Zodiac they are no longer insured by us, should damage to goods occur after delivery on the customer’s premises or thereafter.
Should goods be re dispatched after receipt from Zodiac we will not be held liable for any damage that occurs in transit. This includes customer orders sent to Amazon fulfilment centres/ FBA orders.
Goods need to be checked upon receipt from Zodiac and at this point we will need to be notified as per our claims procedure.
PLEASE SEND QUERIES IN WRITING ONLY * TO QUERIES @ZODIACSPCO.CO.UK
Astroluxe Ltd t/a Zodiac Stainless Products Co, Units 9-14 Selly Oak Industrial Estate, Elliott Road, Selly Oak, Birmingham, B29 6LR
*For audit reasons all queries must be in writing. We will ask for any verbal queries to be sent to us in writing for reference purposes
4.0 CANCELLED ORDERS
The Customer can cancel their order at any time before the goods are dispatched for a full refund. If the goods have already been delivered to the Customer there may be a 15% handling charge – please refer to our ‘Returns policy’ (above).
In the event of any breach by the Company of any obligation it may have in respect of any goods supplied pursuant to the Contract under the provisions of Section 14 of the Sale of Goods Act 1979 the Company undertakes to repair or, if the Company so desires, replace, free of charge, any such goods provided that they are returned by the customer carriage paid to the company’s works. It is a condition precedent of this undertaking that the Customer shall:
Please note: The Company does not cover faults caused by accident, neglect, misuse or normal wear and tear.
THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM TRADING STANDARDS OR CITIZENS ADVICE CONSUMER SERVICE
6.0 WEEE COMPLIANCE
Zodiac Stainless Products Company comply with all we Waste Electrical and Electronic Equipment (WEEE) regulations. That includes the recently introduced 2013 regulations which came into effect as of January 1st, 2014, replacing the previous 2006 regulations. We promise to take back end of life WEEE items that were originally sold by Zodiac Stainless Products.
Zodiac Stainless Products will recover and responsibly dispose of end of life WEEE items in accordance with European regulations.